Our Reviews

You people were great nice kind but it took over 3 weeks to fix my truck and I still have an issue . I Bought the truck to go to Florida this winter .I can’t take a chance on this Truck DRIVING TO FLORIDA

Carmen was very helpful and toke the time to explain concerns with my auto. Thank you,

From standard routine service, to needing a radiator replacement, and most recently glow plugs and a DEF sensor(2020 GMC Sierra AT4) the service department has been upstanding with their professionalism, and communication. I have been to other dealerships for service in past with my truck and Freehold has proven to set the standard in my opinion for how things should be managed and addressed. Never fun to bring my truck in but at least I have peace of mind, as well as trust and confidence with the staff and techs in service at the Freehold GMC dealership. Thank you!

The Service Group at Freehold Buick-GMC are extremely difficult to work with. I specifically asked them multiple times during multiple calls my TOTAL COST for 4 new tires, Alignment and Balancing on my 2021 GMC Terraine. I was provided an amount of $1204. When I got my bill it was the $1204 plus Tax Plus and a cost for the Disposal of old Tires, leading to an increase to the TOTAL COST of $94.00. When I addressed this with the Service Advisor and Service Manager, they indicated they told me a price of $1204 plus tax. I took that to mean it included the tax as I had asked for my Total Cost. Even when I added the tax to the $1204 amount, I found I was charged an additional fee of $20. I then was told I was charged for the disposal of the old tires. Again, I will say, when I asked for a Total Cost, they neglected to include the disposal cost and tax. While questioning the tax being added, the Service Manager said he went back and listened to the call and said it was told to me. I questioned this and said I wanted to hear the call. He first said he could not provide it to me, but then sent it to me later in an email. I asked him for copies of all three calls I had made prior to the servicing, but he would not provide all three calls. I am pretty sure he would not provide because one of the calls did not tell me $1204 plus tax. But he did ask me what I wanted and I told him the money back for the difference in the final cost and what I had been quoted as $1204. He said he could not do that, but I could get $20 back for the disposal of the tires if I wanted to come back to the dealership and pick the old tires back up and dispose of them myself. WHAT SERVICE! I will never again purchase or Service my vehicle with Freehold Buick-GMC

the experience, as always excellent

Our sales representative was great. He gave us all options to assist us towards getting the vehicle we wanted. Thank you Bruce G.

Went after buying a new truck to install a step. I was early, they took me in with no issue got the job done and I was on my way. Super nice and informed me along the way which I appreciate.

We were able to get exactly what we were looking for.

My family has been going to Freehold GMC for years now. This is my second purchase here and the staff Aaron, Michael, and Christian could not of made the experience any easier

Had Great Experience

Took me on time. And was quick and easy.

Always a great experience having my truck serviced at Freehold GMC. They are thorough, pleasant to deal with and always provide updates during the process.

Service department contacted me to setup the appointment. My car was taken in on time and service was completed as promised. I'm very happy with the service and professionalism of the service manager.

Gary Louis was excellent: knowledgeable, pleasant and not pushy.

Bruce is amazing. He know exactly what we what every time we come in!!!

EXCELLENT!!! Fast in - Fast out. (surprised no car wash?)

Excellent service personnel who care about you and your vehicle.

Mike was very good ordering the truck and helpful. We would recommend him and your dealership to anyone looking for a truck or car

Mike Cozzo was my salesman, this was the simplest transaction at a fair price. I contacted him Saturday at closing to confirm the car was still available, and by EOD Monday the deal was done. My wife and I couldn't be happier with the purchase and experience. 10/10

Service to Buick Envision took a few hours for a Total of $815. Now engine light is back on and need to schedule another appointment.

Great service. Very informative and explained everything very well. Very polite and professional.

..

Very professional staff and service, I was kept informed of the status of my car, work was done quickly

The best honest salesman gary, was excellnt, covers me bumber to bumper from the deal making a lease or purchase, or following me whenever I come in for service.

Very courteous and job was done fast

quick and efficient

Easy - great servlce!

Fantastic service and wonderful staff

Called the dealership spoke to Richie and explained what I needed and gave me the price I needed and made the deal. Excellent experience….

My experience was excellent. Bruce Greenstein made the whole experience easy and stress free.

I took my truck to have a 4 wheel drive service completed, I was quoted a price of $550.00 by Frank, I also asked to have my tires rotated, so I figured another 50 bucks or so, getting me out the door for about 600 bucks and some change. Well they hit me for $705.00. I will never take my truck back to the Freehold GMC. I get it, this is how dealerships make their money, tell you one thing and then charge you another. I will not be returning.

Always good

Freehold Buick-GMC provides great service from calling to remind needed services and repairs, to scheduling and promptly completing the work at a fair price. They are a good family-like dealership.

Service rep was great. I came in for oil change and "check engine light", repairs took more time as parts had to be ordered. Service rep kept me updated while parts where ordered, managed expectations, provided updates on progress and my truck was ready when expected.

Always a pleasure to bring my vehicle in. Staff is courteous and if there needs to be additional work, they explain it in detail to help you make the decision on how to proceed. Making appointments is a breeze online and they take you in at the designated time. Why go anywhere else? Other dealers are no where near the experience that you get here.

great job

Got work that needed to be done. Everyone was very helpful and explained all that was to be done.

Fast, thorough, and did everything to make my life easier while the vehicle was in for service

Timely & courteous sevice

I was pleased with overall service

Gary Lewis is amazing! Great experience every time.

I had the smoothest car buying experience I ever had! Gary Louis and the manager Mike were friendly, knowledgeable, and made the process stress free! Gary went above and beyond to find my perfect dream car! Gary was patient, answered all of my questions thoroughly, and made sure I felt comfortable with my decision! I would most definitely recommend seeing Gary and Mike! Thank you for my forever dream car!

Everyone is great and so friendly !

The staff from start to finish is spectacular in providing tier one service for their customers.

This is my 3rd vehicle purchased at the dealership, that speaks for itself. What brings me back to the dealership is the manner in which I am treated by Bruce Greenstein, an extraordinary asset to the sales staff.

Great experience! Stress free

Needs to be better communication in your department. My car was at your dealership getting serviced n o got a phone call asking me to bring it in for some recalls. Lol

Excellent work I was done within an hour

Consistent, outstanding experienced. Our family has purchased dozens of cars the whole Freehold team, and Gary Lewis made each, every transaction seamless!! What a great team to have under one roof.

Fast good service

It was an amazing experience working with Gary and Aaron. They got me in the exact truck i needed for even less than i was expecting to pay

Always treated like family here, as always

Bruce did a great job walking me through all of my options- lease, finance, etc. he explained the process to me every step of the way and got me the best rate possible. Even with just my car as a trade and no money down I came in really close to where I wanted to be on a payment. I also wanted to shout out Sidney who did a great job telling me what she enjoys driving from a women’s perspective (we are a similar height) and explaining to me why I might prefer one model over another. She kept my daughter company (though she certainly didn’t need to as that’s not her job) while Bruce and I finished the deal and I am very grateful for that. Everyone I dealt with at your dealership was kind, knowledgeable, welcoming, and accommodating.

For cervice is the best.

Very nice

Bruce was very attentive to our needs and gave us a fantastic deal!

Excellent experience. Salesman, Gary Louis, made transaction easy and was a pleasure to work with. Will definitely use Gary for my next purchase.

Short wait polite staff

Very pleasant from beginning to end

Salesman was more focused on the customer experience, which was not a good one.

It was very good.

Knowledgeable staff. Detail oriented and always keeps me apprised of the status of the car. They only suggest service items and are never pushy. In and out quickly

GM wa great our sales rep seemed annoyed

The experience was a lot better than we were expecting. Bruce did all he could so we could leave with a car

Great experience

Chris my service advisor went above and beyond to make sure i understood all my alternatives And gave me great advice to get financial support from my insurance provider.

The work went well with all service personnel providing information as to the problem and a solution. Work was promptly and excellently completed. Pricing was comparable and my service advisor, Carmine, worked through the warranty to offset some of the expense. Well done. Thanks.

Awesome, whole team with Richard at the helm, delivered a seamless experience characterized by outstanding customer service.

My wife and i had a great buying experience with Mike Cozzo about two months ago on a brand new 2025 Acadia Denali. We just took it in because the passenger rear tail light was malfunctioning. They were able to accomodate us with a same day appointment and within an hour they had the entire thing replaced free of charge and had us on our way. 10/10 will buy from them again. excellent and fair dealer.

As usual you did a great job. I was able to get an appointment when I wanted it, my vehicle was received in for service right away, everything was explained well, and the wait to get my vehicle back was quite reasonable. Thank you for taking good care of me and my truck.

The salesman was friendly and professional. The entire process ran smoothly.

it was good they had me in and out quicky

Everyone was very friendly and helpful. Sales and Service

The service experience at GMC Freehold has consistently met high standards of professionalism. My service representative and the mechanic, Shawn, demonstrate exceptional competency. Shawn always makes an effort to personally greet me. The dedicated team at GMC Freehold is the reason for my continued loyalty, resulting in my fifth consecutive lease with them. I highly commend their efforts.

Bang up job was done by the whole service team. A further analysis of air conditioning system after running it for a extended period is needed to determine if there are any leaks of the gas. Currently the pickup is running well. Let's see what is up with the air conditioner in a month or so. Thanks again for the prompt attention to my issue and the relaxed and convival atmosphere in that dealersip.

Good customer service and fair pricing

Great visit.

Very friendly and professional staff .

Prompt problem evaluation, loaner car given me & prompt repairs performed.

very professional

The best experience ever

Excellent experience, everyone at the dealership was friendly and made our purchase a low stress and enjoyable

great servive

The repair went smoothly as promised.

Transaction was handled very professionally.

Great oil change

We were completely satisfied with the service we received at Freehold Buick GMC. Our sales associate Micheal Cozzo was very knowledgeable & trustworthy. We would definitely purchase another Truck there!

Great experience with Michael and Mike. Very efficient process. With pre-work done in advance, they had me out the door in about an hour with documents complete, insurance set up, and vehicle/on star set up

Only issue was with pricing.when I checked in I started getting updates.also that the cost of oil change and tire rotation would be $114.and some change. When bill was given to me it was for 163.12 . Mention to service writer. Said you can’t rely on those apps or something to that affect

Helpful and patience

Dealt with Bruce Greenstein and he is truly a professional and a pleasure to deal with. Everything is upfront and no lying or attempt to rip you off. Walked out feeling I got a great deal from my trade in, to my new car. The dealership is also awesome, plenty of vehicles to look at. This is my 4th vehicle from Freehold GMC and I will be back when I need a new vehicle.

On the 2 times that I have taken my 2024 Buick Encore GX to Freehold Buick for routine Maint. I explained to the servise dept. that my Buick has an issue with the infotainment screen turning off while driving which is a serious safety issue. I have been told that there is nothing wrong with the vehicle, even after showing evidence that it is happening. God forbid someone in my family gets injured or KILLED. I will take this to what ever authority I need to to get my vehicle repaired. Stop insulting me. I have leased 3 vehicles and purchased 2 vehicles from GM and for sure this will be the last if this is not rectified.

Took care of what was needed in timely manner.

Completely satisfied

Professionally handled

Na

Fast service friendly service people

Profesional, courteous and on time!

Fast process, honest fair treatment, both men named Mike were excellent in helping me buy the right car

I genuinely have great experiences every time i come here to this dealership. From the sales process, to the service department, and even the mechanic Mike!!! Great Dealership and will be getting my future business for sure.

Very nice sales team ,nice to work with experienced sales people

They have gotten so much better like the vehicles they sell

I absolutely enjoyed working with everyone. It was very laid back and I didn’t feel overwhelmed or pressured. Can’t wait to work again with them in the future and definitely will recommend them.

I called my service writer crying when the glass popped out of my passenger side mirror while driving. He calmed me down, ordered my glass, and had it replaced the following day.

Very friendly, reliable. Did a great

Excellent

I dealt with Chris at freehold GMC very impressed with his expertise. A great asset to the company on all around. Good guy. Can’t wait to come back to get my oil change done and to further my service appointment with this great facility.

Great truck buying experience from Gary. Everything was quick and simple. Test drive was great and without pressure

The sales manager, Bruce does an outstanding job along with his partners and service. They perform their work quickly and efficiently.

It was very good

Excellent customer service by the service department representative, no delays.

The friendliness of the team from the quickness in responding to my on line appointment to scheduling around my schedule. I was pleasantly surprised at how quickly the work was done.

Fast and efficient service

Responsive team

Called day before holiday weekend. Got my appointment scheduled for Monday morning, dropped of truck on Sunday and had truck back Monday afternoon.

To whom it may concern, I am writing to share my experience with the service department regarding my 2018 GMC Acadia Denali. While I have brought my vehicle exclusively to this dealership for all recommended service since purchasing it in June 2018, my recent experiences have led to immense frustration, disappointment, and a total loss of confidence in your service operations. Despite the consistently high labor costs, I remained loyal to your dealership for maintenance, only once opting to replace my tires elsewhere due to cost. In December 2024, I brought the car in for an oil change and noted a recurring check engine light along with a steering system warning. I was told the code retrieved was a “history” code related to the cooling fan, and the issue was deemed inactive. I reluctantly agreed to an additional transmission fluid flush based on age/mileage, resulting in a $375.10 bill. The check engine light, however, persisted. Fast forward to June 23, 2025. I brought the car in again (with just 43,730 miles) for an oil change and again flagged the check engine light issue. My Service Advisor, Anthony, provided a long list of codes (P0691, P0692, P0480, P0128, among others). I was informed I needed a thermostat replacement and coolant flush. I waited over five hours for the car and paid $1,772.54 (of which $1,398.55 was labor attributed to mechanic “CP”). Immediately after, the vehicle failed state inspection due to the same check engine light reappearing, specifically code P0691, which had supposedly been addressed. I returned to the dealership that same day. The car was held for nearly 48 hours with zero communication from your team until June 25th. This lack of basic customer service, no update calls, no courtesy vehicle, was completely unacceptable. Eventually, Anthony informed me the issue now required a full cooling fan assembly replacement at a cost of $1,700. After voicing my frustration, a 50/50 cost split was negotiated with GMC, and I opened a GM Rewards Card to apply a $200 statement credit, just to afford yet another repair. I retrieved the vehicle on June 27th. Shockingly, the check engine light returned AGAIN on June 30th. I took a sick day from work to bring the car in on July 1st, where I was told the PCM was now failing and would be replaced under warranty. The car was returned on July 2nd. By July 6th, the check engine light was on again, now code P0480, also part of the original list from June 23rd. In less than three weeks, I have made four separate visits for unresolved engine codes, none of which have been permanently addressed. I’ve spent nearly $2,500, missed work, failed inspection, and sacrificed time and patience only to receive piecemeal repairs and shifting diagnoses from a service team that seems to replace parts without solving the underlying issue. Moreover, I have loaded my three children into the car each morning to drive my car into the Service Department and borrowed my in-law’s vehicles for several days so that I do not miss additional days of work. Let me be clear: I was once interested in purchasing a Yukon from your dealership. Now, I’m exploring selling my Acadia and severing ties altogether. While I commend Christopher (December 2024) and Anthony for their professionalism and patience, the overall service department experience has been disorganized, opaque, and ineffective. I understand vehicles can be complex. What I cannot accept is the apparent lack of coordination, problem-solving, and customer care I’ve been shown. I would like my concerns escalated to both dealership management and GMC corporate. This matter requires real accountability, an accurate diagnosis, and, at minimum, a discussion of reimbursement for failed repair work. Sincerely, Mr. Richard M. Pagliaro, Jr. 732-241-4463 2018 GMC Acadia Denali – VIN #: 1GKKNXLS6JZ224648

Great experience, Carmen and Mike were fantastic

Very helpful and reasonable

We had a very pleasant experience at freehold GMC with Michael. It was a very easy experience with with no pressure. Michael was extremely helpful and accommodating.

In the email I received it says that I dropped my car off 6/25/2025 but I dropped it off 6/16/25. That’s over a week ago. Does that mean it’s been sitting there for over a week and nothing was done when I was told the day after I dropped my car off that it’s on ghe lift now and they are working on it. Plus I had to wait to even drop my car off.

Easy closing, excellent delivery and knowledge of vehicle

Sydney was great! Easy to work with.

40K Service All is well great job prompt service

Very painless my vehicle was in for a recall and oil change and was back in my possession within 3 hours.

Very professional prompt service friendly competent staff

This is my 4th lease from Freehold GMC and with Gary Louis. I am extremely happy with how the deal was handled and satisfied with the process

Very pleased with the service at Freehold Buick.

Everything went smoothly - no surprises.

I was taken on time and did. It wait long for my car to be ready

Staff and service always polite, professional and courteous. Will continue to have my car serviced at this dealership.

Amazing in and out. Very happy

They took me right away, finished on time, and overall it was a great experience!

everthing was great

Sydney Sousa went above and beyond in making sure that I would have a loaner while I waited for my car to be worked on. She takes such great care of all your customers and deserves all the kudos! The work on my car was completed, and I appreciate the attention it received, and that your mechanics (Anthony Squeo) took my concerns seriously to make sure the correct repairs were made.

I have a great experience with Freehold Buick GMC dealership. Salesman Gary L. was terrific. Answer all my questions. I HIGHLY RECOMMEND THEM!

As always, the employees at Freehold Buick GMC handled everything professionally and promptly. Carmen, Billy, Bruce and Aaron deserve praise for how they all helped me.

Prompt

all good but needing an oil change at 2500 miles , just isnt right

Prompt courteous and efficient

it was great everyone was very nice and help me what every i needed

I called my regular adviser, Anthony, and he was able to schedule my appointment asap. I dropped my car off in the morning and was provided a complementary ride home. When my vehicle was ready to pick-up I received a call from Anthony and advised what had been done and the amount of my bill. I was again provided with a complementary ride from my home to pick up the vehicle. I couldn't be more appreciative of the service and the transportation to and from the dealership. I only bring my vehicle to Freehold Buick for service and will continue to do so. Thank you for the opportunity to voice my satisfaction and appreciation for the services provided by this dealership. Rose Fortunato 7/25/25

Excellent

everyone there was very help full

the customer service was excellent

Every aspect of this Dealership is Excellent

Very pleasant personnel. Car was ready when promised.

Top rated, excellent customer service, excellent repairs

Dealer was very helpful in assessing the issue.

professional, courteous, and accommodating. the staff at the dealership far exceeded my expectations after speaking to the GMC customer service center and the explanation of the recall. the staff at the dealership made an aggrevating situation into a milder - slight inconvenience with a happy ending. however they found a motor, my hats are off to them, good job.

Gary courteous, professional, and someone you would want to recommend your friends too.!

Always a pleasure scheduling and knowing what needs to be taken care of while waiting for my vehicle to be serviced. Staff is always pleasant to talk to. Appointments are easy to get and dont have to wait week to get my vehicle in for service

The entire process was quick and easy

Gary was amazing, no BS got me in the car I wanted for a great price!

We were going on a long road trip and I heard a rattle under our car I brought it in to the dealership and they diagnosed the problem and ordered the parts the service rep kept us informed the entire time and when the work was completed we went on our trip. I could not be more satisfied with the workmanship of the mechanics our car was pushed beyond regular driving during our trip up and down mountains and very long drives the car performed like a new car I never heard a noise or felt anxious that we would break down Thank you so much for your quality work

Carmine was great from start to finish. He kept me up to date during the replacement of my transmission.

The dealership is professional and knowledgeable

Bruce was awesome. Best experience I’ve ever had buying a new vehicle!

So glad we came this dealership

Service department was great

Service advisor Chris was great, gave me good advise

This is the second time the tires were rotated but the TPMS system was not put into learn mode.

I was extremely disappointed with my service appointment. I question Anthony about the two charges for labor and he became extremely combative, loud and argumentative. I did speak with Christian in sales and he was kind enough to listen to my complaint and did point me in the directly to call the service manager on monday. Unfortunately, I did not have the time to do that. I will most likely never return to service my gmc vehicle nor lease another vehicle with gmc freehold again.

Thank you Anthony Squeo

Great service I did not have an appointment but they took me right in. Fantastic operation

Chris was great at letting me know the status of my vehicle. Even more so, he had me come back to the shop to inspect my vehicle to discuss potential reasons for my noise, and with the help of one of his mechanics, together we isolated the issue and were able to determine the replacement parts. Getting the customer personally involved is a great idea and helps the customer better understand their vehicle and perhaps learn a few things along the way. Making amicable decisions and not surprising the customer is great customer service. And to date, I can say I have always had an excellent experience, from sale to service, never had any feeling of pressure or concern. They care more about the customer and not always the bottom line. Thats what will keep me coming back

Best company Freehold GMC Company, Service excellent . Thanks Anthony you fixed my car great 😊

Christopher Monteneg was great and will be asking for him in the future. He handled my needs quickly and in a professional manner. He offered me a loaner while my vehicle was being serviced. I've been using your service at Freehold Buick for over 20 years and it has been surpassing my expectations. Thanks for always being there for my service needs.

Sydney and Christian did an amazing job as always. It’s our fourth vehicle from there and definitely not the last.

I had another great experience with the dealership and my regular service advisor. Carmen got the car in early for routine maintenance and informed me in quick order regarding some additional cleaning which would keep the engine working as well as it is. I appreciate that kind of concern and the effort he made to get my GM points from the corporate headquarters was time consuming but ultimately completed with a nice savings on my bill. Thanks again fellas.

very good

Very prompt in scheduling an appointment. Inform you before anything is done. Very friendly atmosphere.

Professional, availability of appointments

Anthony Squero was very professional and helpful. He is the best.

I recently purchased a vehicle from Freehold Buick GMC, and I couldn’t be more impressed with the entire experience. From start to finish, the team was professional, transparent, and genuinely committed to making the process smooth and stress-free. A special thank you to Bruce, who went above and beyond to ensure I found the right vehicle. He was extremely knowledgeable, patient in answering all of my questions, and never once made me feel pressured. His attention to detail and dedication to customer satisfaction stood out immediately. The dealership itself was clean, organized, and efficient, and I truly appreciated the straightforward approach when it came to pricing and financing. Every step felt honest and customer-focused. I highly recommend Freehold Buick GMC and Bruce to anyone in the market for a vehicle. They set the standard for what a car-buying experience should be.

Working with Gary was fantastic and he provided a transparent and smooth process from start to finish

Fantastic experience and simple.

Bruce was friendly, knowledgeable and very patient! He once again went above and beyond.

Excellent experience Sydney was amazing

Had a wonderful oil change and tire rotation it couldn’t be any better

Very good

Good experience, however one of the men was talking loud and cursing in his office. He was near the waiting area. I thought that was very unprofessional.

In and out service

Our service Advisor, Anthony Squeo is always professional and knowledgeable. My appointment started on time and ended earlier than expected. The work was excellent and I am very pleased with my experience at Buick GMC in Freehold. Great staff and very clean and comfortable facility. Thank you all for your continued professionalism.

I have had the absolute best buying experience with Freehold Buick and specifically Bruce Greenstein! I just lease my 4th Enclave, my second through Bruce and I can not say enough about his experience, thoughtfulness and honesty. I will buy all future cars from them!

On time. No B/S

Friendly and helpful

Very attentive and through

First car I ever bought from a dealership anywhere that went smoothly. Normally you spend forever with the salesman arguing and going back and forth to finally only get to the next level boss in the finance room and start the fight all over. Not here. Not this car. Rich and his team were top notch. See you guys again next time I need a car.

Everyone was friendly and knowledgeable on what service needed to be done. They were quick and efficient.

Excellent

Anthony Squeo is an awesome service manager. Very detailed and to the point. I also appreciate him letting me know about the tire sale which is starting in October.

The absolute best experience ever. From my service advisor, Carmen, to the cashier, everything done absolutely perfectly.

Work was done in a timely manner. Very professional and pleasant

The oil change and tire rotation was completed within an hour

Mr. Gary Lewis, was great! I told him what. I was looking for, what I could spend or afford, what I could afford monthly and he mad it happen. No run around, no back and forth with staff. He made the experience and process great!

Excellent

No stress lease experience

Gary Louis represents your dealership extremely well. He's knowledgable, friendly and maintained the right presence throughout my car shopping and buying experience. And then after we reached a deal, Christian Matt tied the entire financial transaction together seamlessly. I don't write many reviews, but it's a pleasure to write this one.

excellent customer service

Great staff, very knowledgeable, quick and efficient

Efficient

Carmen was a big help ..for some reason my buick acct was not in the system correctly so he took the time to fix it and made sure I received my buick points!! Thank you!!

Our salesman Tim Dixon was excellent! So friendly, efficient and knowledgeable but not pushy. Everyone we met there made us feel comfortable and like we mattered. We would highly recommend them!!

As always, the process was smooth, fair and professional. Have purchased many vehicles from Freehold GMC BUICK, shopping other local dealers only proved that Freehold was the place to purchase. Honesty and transparency mean more than bait ans switch of other dealers. Gary Lewis has been my salesman for decades and goes above and beyond every time I purchase. Thank you to all at Freehold GMC BUICK you made a dream come true.

Quick service straight to the point polite

A+++ Service

Good

In and out pretty quickly

Service was professional as always

Made my appointment at least 1.5 weeks earlier to get my tires replaced for the Oct. 1st special. After sitting there for an hour, Carmen came out and apologized, they could not find my tires anywhere, but they would give me a loaner and I would have to come back the next day. I then asked to switch to my regular rep, Chris who asked me if Carmen had apologized. I told him what Carmen had said and he said no, Carmen never ordered the tires. By the time I received the loaner car I had wasted 1.5 hours at the dealership. And I then had to disrupt the next day to go back and get my car. My husband keeps trying to get my to buy a BMW or Mercedes. This might be my last Buick. Then when I went to pay my bill, I noticed a $40 misc. charge on my bill. They could not explain it to me. Check your bills people, as this is just a way for them to add fees unnecessarily. Will no longer pay this fee going forward.

Excellent service, I highly recommend this dealership.

Once again very happy, I have been doing business with them for 20 years and never once was I disappointed or had to bring any of my vehicles back to correct a problem.

Mike Cozzo was our sales rep. Very relaxed interaction, not pushy. Which made my wife and I feel very comfortable. We felt he was very honest and made the process as smooth as possible.

Excellent experience as always with our favorite salesman Bruce G.

Mike was great to deal with, no games. I had a great sales experience.

It was almost time for tires so when you were offering buy 3 and get one free I decided it was time to bite the bullet. I had noticed a little vibration on the first few minutes of driving so they indicated that the trans-axcles needed serving. Behold there is no longer a vibration. As always, I was very satisfied with the professional service I received.

I’ve bought cars before but by far freehold Buick GMC was a pleasure buying my vehicle Gary Luis. My salesman was excellent. No pressure explained everything test drove. By far the best experience in a dealership clean everybody was friendly. I will tell all my friends and family to shop at freehold Buick GMC thank you.

Always a fast and easy experience. The team is also very pleasant and helpful.

i met the owner, he was the nicest guy i ever met,he ,gave me a great deal

The whole entire experience was extremely enjoyable! They really went above and beyond so make it smooth and easy transition to my new Yukon. Top notch!

Feel like I got robbed, pressured into getting new front and rear brakes- message on dash read service rear brake monitor. Front brakes had 66% of life remaining yet I was told I needed new brakes. I realize I should have gotten a second opinion but tried to correct the problem on my day off of work. I have a photo of front brakes saying 66% life remaining if anyone actually cares and reads this. I have purchased 3 vehicles from this dealer yet I walked out of there feeling terrible. Last dollar I will ever worn there.

Excellent communication Labor rates are too high

It took 2 days to find the problem And hit we a $2000 bill for a starter and vacuum pump. Just thought it was a bit high.

The work is at the dealership are amazing

Great experience! Our sales rep Michael V. was incredible and made the process of purchasing a car as easy as possible! He also followed up to ensure if we had any questions or issues after purchasing vehicle. Finance department, Rich, was great, explained the all the paperwork and I never felt pushed into purchasing any extra add ons. I would definitely recommend this dealership.

Great service and was able to find the issue

All went well

Bill marter worked diligently with our insurance company to get the repair done in a timely manner.

Very professional.

My experience was perfect, could not have gone any smoother and Gary was incredible.

Had my Buick Encore towed in for no start. They diagnosed it as battery and starter and informed me of other services due. I have an extended warranty so starter was covered and Freehold Buick waived the $100 deductible as I purchased warranty from them. Prompt and good service as always.

Bruce was amazing as always!

Great fast service

Great people, and well taking of..

Always a pleasure to deal with Freehold GMC sales and service.

Great service and easy experience

This was my first time buying a new car. I test drove a used Buick Envision, loved it, and decided that I wanted a new one. Unfortunately the nearest Buick dealer is more than an hour away. And a Buick dealer with the Envision with the specs that I wanted that I wanted was even further away. So I chose the Freehold NJ location because my brother had a good experience there. I drove nearly 4 hours to get there and was met with kindness and exceptional service and professionalism. I had spoken with Gary (the salesman) by phone prior to my visit and he had all the paperwork waiting for me. Christian (the manager) was also ready to complete the sale without difficulty. This sale was a legacy employee sale - my father worked for 40 years as an assembler at the Linden NJ plant. Although he’s not around to see my beautiful red Buick, my new Envision is a tribute to him. I would not hesitate to recommend this dealership and will definitely drive the 400 mile round trip for my next car! I also LOVE my new Buick.

I had an excellent experience at this shop. Chris expressed a genuine concern in making sure I felt the price was fair and my overall experience satisfactory, which it was!

Nice, friendly, relaxed atmosphere

Chris Montenegro in service was excellent. He listened to my concerns and was knowledgeable of the issues that I had raised. Was suprised with the time it took to complete everything. I was expecting a few hours and turned out I was in and out within an hour. I don't live local and have 2 dealers that are much closer, but make the trip to buy and service at Freehold, and will continue to do so. From Sales to Service Freehold Buick/GMC is by far the best of the best. If you use another dealer in Monmouth or Ocean County, make your next service appointment here and you will understand the difference.

Not very good

My experience with freehold Buick GMC it’s always a great one always kept informed on my vehicle. People are very friendly great dealership thank you

Great people and great selections of new and pre owned vehicles. Gary is a great salesman and person all around makes you feel special about your choices.

All good thanks

Very simple,comfortable and stress free..We would recommend to everyone..GREAT JOB

Service was great

Service was on time, the people that I dealt with were very helpful, the waiting area was clean

Service took over 2 hours, way too long to be waiting for an oil change and tire rotation. Also, the cost for this service has doubled from 2020. I paid $58.59 in December 2020 and now it cost me $121. Time for me to consider bringing my vehicle to a neighborhood mechanic or local Pep Boys.

I brought my car in for a known issue with this car and was told it was only my battery. Battery was changed without my consent and I was charged over $450. When I approached the service technician his response was he could take out the battery. I've dealt with this service department for many years and was very disappointed in the way this was handled. Given the choice I would not have opted to purchase a new battery as I would have gotten it myself and changed it. Very disappointed and will not return for service.

Dealership is very clean. Everyone is very friendly and helpful. Car was done on the time .

Very helpful from first meeting explained all things I had questions about very patient

Service was completed in a timely manner.

I worked with Tim as my salesman. An issue that arose was taken care of fairly. The GM also got involved to resolve the issue. I feel that all went well and the price we paid for our lease was fair.

Fast and friendly service

Easy and simple. No stress or pressure at all

This is a great place to do business. I called and they made a point to bring me in to fix everything I needed. It was quick and easy. Every employee I have met has been great and is always ready to go above and beyond.

Excellent service experience from start to finish. The staff was professional, efficient, and kept me informed throughout the process. Everything was handled on time and exactly as promised.

Quick and great service

Very expensive Service tech was great

Techs were very pleasant and acomadating.

Salesman was great . Service department did not properly prep the car. There is a problem with the driver’s door .

I’m from New York and there’s a reason I always go to NJ for my vehicles. And yesterday was a perfect example why. The gentleman who checked me in was a pleasure to deal with.

First time servicing my car at this dealership. Although my online service request wasn’t in their system when I arrived first thing in the morning, they took me in, we’re very good at keeping me informed, and they Finished the repairs in the time they promised. I will definitely come back. thanks!

Everything was great from start to finish. All questions answered and was explained exactly what was going on

I will start by saying this particular dealership is unbelievable. My family has purchased approx 6 cars over the years & every single experience has been a great one. Most recently Michael Vaksman was our salesman & he was absolutely terrific. He was extremely friendly & patient with zero pressure & only a willingness to help us get into a car that met all of our needs. It was on New Year’s Eve & we were not rushed in any way. The transaction went smoothly & perfectly. I honestly felt like I knew Michael forever since we just clicked .. our personalities meshed. I am grateful for all of his help. Michael Matt who we’ve known for many years was also a huge help! He greets us with open arms (literally) Christian in finance was great too! I love my new car & couldn’t be happier. Thank you so much.

Very quick 1st oil change

Anthony Squeo called me to let me know I needed a new transmission would cost almost $8000. I told him I needed to speak to my husband about it and without getting anything in writing he wanted me to make a decision right there on the spot over the phone. Then when I decided to pick up my truck and bring it home. I was told that he performed an oil change which I did not request.

Needed to leave by a certain time and Mike made it happen!

had a great experience buying my new car. tim is a great sales person

Professionalism everywhere; kudos to General Manager Michael Matt and Sales Associate Sydney Sousa.

My customer service rep went out of his way to be very helpful. My Buick is running very well.

Everyone was very nice and helpful. Excelent customer service. Only bad thing was that they don't have any techs working on weekends that can check and diagnose Onstar issues. Had to reschedule for a weekday.

Simple. Easy. Stress free